Sailor Spy :: Terms and Conditions
Sailor Spy creates extraordinary design for extraordinary people.
We accept Paypal on this site. You do not need to have a Paypal account setup to use this service and it is a secure way to pay.
If you would prefer to pay via direct credit (New Zealand customers only) please use the contact page to send through a request and we can organise this for you.
Made to Order versus Ready to Ship
Please allow extra time for delivery on made to order items. A time frame is indicated in the listing. If you have need of a garment urgently, you're welcome to contact us to discuss.
All items are shipped via New Zealand Couriers and will be delivered overnight to most cities. Please note that Rural Delivery in New Zealand incurs an additional charge of $3 per order and you will need to allow an extra 1-2 days for delivery. Orders cannot be shipped until the correct amount of postage has been received.
You will receive an email confirming your order has been shipped and providing you with a tracking number. Insurance is included in the postage cost, should your order fail to be delivered for any reason, please contact us to arrange a replacement or refund.
For international orders, please contact me prior to placing your order so that we can confirm the best shipping rate for you.
Refunds and Exchanges
All sales are final – we are unable to accept a return because you have changed your mind so please choose carefully.
Returns for faulty or wrongly sent items may return to us within 1 month of purchase, provided it is received in the original condition it was sent, with tags. You may also request to exchange a garment for another size or colour (subject to availability). Please email us through our contacts page and we will organise this for you.
This policy fulfils our obligations under the New Zealand Fair Trading Act 1986 and the Consumer Guarantees Act 1993
Additional Policies and FAQs
We are open to custom orders and provide a fitting and alteration service on our garments for a small additional charge (you need to be able to attend fittings at our Christchurch based studio). Please email us through the contacts page to make an appointment.
Wholesale enquiries are welcomed. Please email us through the contacts page.
These terms and conditions may be subject to change without notice. Last updated July 2011